Welcome to LightDey ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Service").
By using LightDey, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Personal Information
We collect the following personal information that you provide to us:
Session Information: IP address, user agent, session data for authentication and security purposes
Log Data: Application logs including errors, crashes, and system events
2.3 Location Data
We collect precise location information (GPS coordinates) when you:
Register addresses for power outage tracking
Report power outages
Use location-based features of the Service
Location data is essential to provide our core service of tracking power outages in specific geographic areas.
2.4 Community-Generated Content
We collect and process:
Power outage reports (including timestamps and associated locations)
Power restoration reports
User activity related to the gamification system (badges, milestones, achievements)
2.5 WhatsApp Integration Data
When you use our WhatsApp bot integration:
Your WhatsApp phone number
Messages sent to our WhatsApp bot
Message timestamps and metadata
WhatsApp profile information as provided by WhatsApp Cloud API
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Service Delivery
Providing, operating, and maintaining the LightDey Service
Processing and tracking power outage reports
Sending real-time notifications about power outages and restorations in your registered areas
Enabling WhatsApp bot functionality for outage reporting
3.2 Account Management
Creating and managing user accounts
Authenticating users and securing accounts
Processing password resets and account recovery
3.3 Communication
Sending push notifications about power status in your areas
Responding to user inquiries and support requests
Sending important service updates and announcements
Delivering WhatsApp messages through our bot integration
3.4 Analytics and Improvements
Analyzing power outage patterns and trends
Generating statistics and insights about power availability
Improving the accuracy of outage detection algorithms
Enhancing user experience and Service functionality
Debugging and resolving technical issues
3.5 Community Features
Enabling community-driven reporting
Implementing gamification features (badges, achievements, milestones)
Aggregating community reports for improved accuracy
3.6 Legal and Security
Preventing fraud, abuse, and unauthorized access
Complying with legal obligations and regulations
Enforcing our Terms of Service
Protecting the rights, property, and safety of LightDey, our users, and others
4. Information Sharing and Disclosure
4.1 We Share Information With:
Service Providers: We engage third-party companies and individuals to facilitate our Service:
Firebase Cloud Messaging (Google): For push notifications
WhatsApp Cloud API (Meta): For WhatsApp bot integration
Cloud Infrastructure Providers: For hosting, data storage, and computing resources
Database Services: PostgreSQL for data storage
Caching Services: Redis for performance optimization
Community Members: Aggregated and anonymized outage data is shared with the LightDey community to provide accurate power status information. Individual user identity is not disclosed.
Legal Requirements: We may disclose your information if required to do so by law or in response to:
Court orders or legal processes
Government or regulatory requests
Protection against legal liability
Investigation of potential violations of our Terms of Service
4.2 We Do NOT:
Sell your personal information to third parties
Share your personal information for third-party marketing purposes
Disclose your individual outage reports with identifying information to the public
5. Data Retention
We retain your personal information for as long as necessary to:
Provide the Service to you
Comply with legal obligations
Resolve disputes
Enforce our agreements
Specific Retention Periods:
Account Information: Retained while your account is active and for 90 days after account deletion
Outage Reports: Retained for up to 3 years for historical analysis and pattern recognition
Session Data: Retained for up to 90 days
Log Files: Retained for up to 180 days
Deleted Addresses: Soft-deleted addresses retained for 30 days before permanent deletion
You may request deletion of your account and personal information at any time by contacting us at privacy@getlightdey.com.ng.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
Encryption of data in transit using TLS/SSL
Encryption of sensitive data at rest
Secure password hashing using industry-standard algorithms (bcrypt)
Access controls and authentication mechanisms
Regular security audits and vulnerability assessments
Secure API token management
Database backup and disaster recovery procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights:
7.1 Access and Portability
Request access to your personal information
Obtain a copy of your personal information in a structured, commonly used format
7.2 Correction and Update
Correct inaccurate or incomplete personal information
Update your account information through the app settings
7.3 Deletion
Request deletion of your personal information
Delete your account and all associated data
7.4 Objection and Restriction
Object to processing of your personal information
Request restriction of processing in certain circumstances
7.5 Withdraw Consent
Withdraw consent for data processing where consent is the legal basis
Disable push notifications in your device settings
Opt-out of non-essential communications
7.6 Notification Settings
Manage notification preferences for each registered address
LightDey is not intended for use by children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@getlightdey.com.ng. We will take steps to delete such information from our systems.
9. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your country of residence. By using the Service, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.
We take appropriate safeguards to ensure your personal information remains protected in accordance with this Privacy Policy.
10. Third-Party Services
Our Service integrates with third-party services that have their own privacy policies:
By using LightDey, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.